Easy Returns & Hassle-Free Refunds
If you are not satisfied with your purchase, we offer a simple return process with refund or exchange options.
1. Eligibility for Returns
To qualify for a return:
✔ The item must be unused, undamaged, and in original packaging.
✔ The return request must be made within 15 days of delivery.
✔ Damaged or defective products are eligible for free replacement.
🚫 Non-returnable items: Digital goods, software, hygiene products, and final sale items.
2. How to Initiate a Return
1️⃣ Email support@mobsoft.com with your order number and reason for return.
2️⃣ Our team will verify your request and provide return instructions.
3️⃣ Pack the item securely and ship it back to the address provided.
4️⃣ Once received, we will process your refund or replacement.
📌 Return shipping costs may be the customer’s responsibility unless the issue is due to a fault from our side.
3. Refund Processing Time
Refunds will be processed based on the original payment method:
💳 Credit/Debit Cards: 3-5 business days
💰 PayPal/Bank Transfer: 5-10 business days
🛍 Store Credit: Instant
For refund inquiries, contact us at support@mobsoft.com.